Last updated: March 25, 2026
We are committed to maintaining clear and fair policies for all customers. Eligible resolution requests may be submitted within 30 days of purchase for qualifying order concerns. Because our products are supplied exclusively for laboratory and research purposes and require careful controlled handling, not all orders automatically qualify for a return or refund. All approved resolutions are processed according to the conditions outlined below.
30 DAY POLICY
Eligible refund or resolution submissions must be received within 30 days of the original purchase date.
OPENED PRODUCT
Opened, punctured, or reconstituted vials are not considered eligible for return or refund consideration.
CASE REVIEW
Approved resolutions may be issued as a replacement, store credit, partial refund, or refund to the original payment method.
1. Standard Policy Overview
We consider eligible refund or resolution submissions received within 30 days of the original purchase date. All requests are carefully evaluated based on the condition of the order, the nature of the reported concern, and the supporting documentation provided by the customer.
Because all products are supplied exclusively for laboratory and research applications and require strict controlled handling protocols, some items are not automatically eligible for return once delivered. Orders that have not yet shipped are not automatically refundable; however, we will evaluate all qualifying concerns in good faith and work toward a fair and reasonable resolution wherever appropriate.
Approved resolutions may be issued in the form of a replacement shipment, store credit, partial refund, or complete refund to the original payment method, depending on the specific situation presented.
2. Submitting a Problem Report
To initiate a refund, replacement, or alternative resolution request, please contact our support team within the 30 day policy window and include the following information:
- Your order number
- A detailed description of the issue experienced
- Clear photographs of the outer packaging, shipping label, packing materials, and any affected items
- Any additional relevant documentation that assists our team in thoroughly reviewing your claim
3. Qualifying Issue Categories
The following are examples of situations that may be considered eligible for review and resolution:
- Products damaged during the transit and shipping process
- Lost shipments supported by carrier tracking records confirming the claim
- Incorrect item shipped relative to the original order placed
- Missing items from a fulfilled order
- Items arriving with visible damage to seals, vial integrity, or outer packaging prior to any handling by the customer
4. Non-Qualifying Situations
Refunds, returns, or replacement shipments will generally not be considered or provided for:
- Items that have been opened, punctured, reconstituted, or otherwise handled following delivery
- Improper storage, mishandling, or contamination occurring after delivery
- Packages confirmed as delivered to the address provided at checkout but left unattended following delivery
- Incorrect shipping information entered by the customer during the checkout process
- Buyer’s remorse, changed plans, or preference based requests
- Submissions received outside the established 30 day policy window
5. Return Eligibility and Product Condition Requirements
Due to the nature of our products, handling sensitivity, sterility requirements, and chain of custody considerations, we do not accept returns of opened, punctured, or reconstituted vials under any circumstances.
In certain situations, we may request that an item be returned, or we may ask for disposal confirmation, supporting photographs, or supplementary documentation prior to approving a resolution. Any item returned without prior authorization and explicit instructions from our support team may be declined.
6. Shipments Requiring Temperature Management
All orders are packaged and dispatched in a manner designed to preserve product integrity throughout the standard transit process. Customers are responsible for retrieving temperature sensitive shipments promptly upon confirmed delivery. Resolution requests based on delays in retrieval, unattended packages, or post-delivery environmental exposure may not be approved.
7. Payment Dispute and Chargeback Situations
If a concern arises with your order, we strongly encourage you to contact our support team directly first so we can promptly review the situation and work toward an appropriate resolution. In the event a chargeback is initiated, we may provide order records, tracking information, delivery confirmation documentation, photographs, and this policy to the relevant payment processor as part of our formal response.
8. Contact Our Support Team
For all refund requests, replacement inquiries, or order issue submissions, please reach out to our team directly:
Email: support@glpbulk.com
Postal: GLP Bulk, Dallas, TX, USA